Hand Picked Experiences Terms & Conditions

Hand Picked Signature Stay

Available year-round at all UK hotels, with selected dates excluded. Excludes Channel Island.
Package includes a £40 per person allocation to spend on dinner in our restaurant on the first night of your stay. 
Rates are subject to availability and based on two people sharing a room. Up to 2 children under 12 stay free with the exception of Grand Jersey and L’Horizon with 2 children under 4 staying free on a bed and breakfast basis when sharing a room with 2 adults.
Includes use of health and leisure facilities where available. Children's swim times may apply. 
Full prepayment to be taken at the time of booking, with no cancellations, refunds or amendments allowed.


Stay Your Way

Book by 31st January 2025.
Valid for stays between 7th November 2024 - 28th February 2025, at all UK hotels. Excludes Channel Islands. 
Package is inclusive of £50 credit towards food per room, per stay. Credit must be used during your stay and any unused credit cannot be refunded or transferred. Credit cannot be used against spa, retail, gift cards, drinks or any other service. 
Rates are subject to availability and based on two people sharing a room. Up to 2 children under 12 stay free on a bed and breakfast basis when sharing a room with 2 adults.
Includes use of health and leisure facilities where available. Children's swim times may apply.
Full prepayment to be taken at the time of booking, with no cancellations, refunds or amendments allowed.


Winter Island Escape

Book by 31st January 2025.
Valid for stays between 14th November 2024 - 28th February 2025, at Channel Island hotels with selected dates excluded.
Package is inclusive of £75 food credit per room, per stay (not per night). Credit must be used during your stay and any unused credit cannot be refunded or transferred. Credit cannot be used against spa, retail, gift cards, drinks or any other service. Rates are subject to availability and based on two people sharing a room. Up to 2 children under 12 stay free with the exception of Grand Jersey and L’Horizon with 2 children under 4 staying free on a bed and breakfast basis when sharing a room with 2 adults.
Includes use of health and leisure facilities where available. Children's swim times may apply.
Full prepayment to be taken at the time of booking, with no cancellations, refunds or amendments allowed.


Suite Dreams

Package is available for three nights only. Additional room nights can be added at our best available rate at the time of booking
Discount applies only to your room rate and excludes any additional charges made such as food, drink or spa treatments
The final price is based on our best available flexible bed and breakfast rate for three nights, with a 33% discount per night applied
Rates are subject to availability and based on two people sharing a room
Full prepayment to be taken at the time of booking, with no cancellations, refunds or amendments allowed
Use of the health and leisure facilities is included, where available
Excludes Channel Islands.


Privilege Rewards Exclusive Packages

Rates are subject to availability
Valid book stays between 9th April 2024 - 7th May 2024
Valid for stays between 9th April 2024 and 30th June 2024
Rates are subject to availability and based on two people sharing a room. 
Includes use of health and leisure facilities where available. 
Full prepayment to be taken at the time of booking, with no cancellations, refunds or amendments allowed.


Christmas 2024

For online Christmas and festive overnight bookings please be aware that: Full pre-payment is required at the time of booking on the website, however in the event of cancellation by 12 noon on 30th November 2024, a refund of 75% of the prepayment total will be given. Price applicable for two adults only, additional charges apply for children, see full terms & conditions.
For Christmas and festive overnight bookings made via phone: A non-refundable deposit of 25% is required at the time of booking, and then remaining balance is required by no later than 1st December 2024.No cancellations, changes or refunds are allowed. Price applicable for two adults only, additional charges apply for children.


Cosy Autumn Retreats (1 Night)

Book from 07.08.24 - 28.11.24
Stay from 01.09.24 - 30.11.24
Minimum and Maximum stay of 1 night
Minimum advance booking of 3 nights
Rates are subject to availability and based on two people sharing a room
Stays include an automatic complimentary bedroom upgrade from to the next available room type at the time of booking only, subject to availability. Your booking confirmation will show your upgraded room. No additional upgrade on arrival.
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed.
Use of the health and leisure facilities is included, where available. Please note swim times for Children at the hotel.
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed.


Cosy Autumn Retreats (2 Nights)

Book from 07.08.24 - 28.11.24
Stay from 01.09.24 - 30.11.24
Minimum stay of 2 nights, no max (so 2 nights or more)
Minimum advance booking of 3 nights
Rates are subject to availability and based on two people sharing a room
Stays include an automatic complimentary bedroom upgrade to the next available room type at the time of booking only, subject to availability. Your booking confirmation will show your upgraded room. No additional upgrade on arrival.
Includes a £50 F&B credit to spend in our restaurants (per room, per stay)
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed
Use of the health and leisure facilities is included, where available. Please note swim times for Children at the hotel.
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed.


Crisp Coastal Retreat

Book by 30th November 2024
Valid for new booking only for stays between 1st September 2024 - 28th February 2025 (Excluding 25th, 26th & 31st December 2024) 
Rates are subject to availability and based on two people sharing a room
Stay includes £75 to spend on food and drinks per stay on stays of 3 nights or more.  The £75 credit cannot be redeemed against spa treatments, retail products or gift vouchers or as part payment for anything other than food or drink. Any unredeemed credit cannot be returned.
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed
Use of the health and leisure facilities is included, where available. Please note swim times for Children at the hotel. 


Triple Rosette Retreat

Book by  23rd December 2024
Valid for stays between 23rd September - 23rd December 2024
Rates are subject to availability and based on two people sharing a room.
Full pre-payment is required at the time of booking and no cancellations, amends or refunds allowed
Use of the health and leisure facilities is included, where available.



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