Hotel accessibility

At Grand Jersey Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Grand Jersey
• Guests can contact Grand Jersey via:
  • Telephone: 01534 722301
  • Fax: on 01534 737815
  • Email: [email protected]  
  • Post: at Grand Jersey Hotel & Spa, The Esplanade, St Helier, Jersey JE2 3QA
• Large print information and confirmation letters are available on request
• Good bus links serve other parts of the island including sightseeing services all departing from the nearby Liberation Station which is only 5 minutes walk from the hotel
• The hotel is able to arrange collection from Jersey Airport and Elizabeth Ferry Terminal via taxi services at an additional cost and accessible taxis are also available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is tarmac
• Car park spaces are limited on a first come first served basis
• Entrance and reception

• The main hotel entrance has three steps however a lift suitable for wheelchairs is available 
• Entrance is lit at all times
• Entry alert/bell is available 
• Reception floor is tiled and suitable for wheelchairs
• Seating is available in the reception area
• Accessible WC available at the entrance

Bedrooms

• 2 accessible bedrooms available at Grand Jersey 
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 21 bedrooms have walk in showers 
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available in all bedrooms
• Balconies are not accessible by wheelchair, one step over the patio door
• Elephant feet are available to raise the bed on request
• Shower seat is available on request
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Bar, lounge and some conference rooms are accessible by wheelchair, the Grand Suite has steps into the room
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to all floors
• Lift via reception to all floors

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

• Accessible by wheelchair
• No steps

Spa and health club

• Spa reception - access is on the ground floor
• Ground floor treatment rooms are accessed from spa reception via a flight of stairs
• Unfortunately our massage couches cannot be hydraulically lowered to wheelchair height or lower. 
• The swimming pool can be accessed via main reception on the ground floor, however there are three steps at the entrance and access is only available through the gym. 
• The spa pool is located in the swimming pool hall which has 2 steps to get in and 1 step into the spa pool
• Sauna is accessed from the swimming pool, this has 2 steps from poolside
• Steam room is accessed from the swimming pool, this has 2 steps from poolside
• Experience showers  are accessed from swimming pool via a few steps
• Gym  - access on the ground floor via main reception and three steps
• Unfortunately all our facilities are inaccessible with a wheelchair as we do not have a lift and all facilities are accessed via steps.

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01534 722301