Hotel accessibility

At L’Horizon Beach Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of L'Horizon
• Guests can contact L'Horizon via:
  • Telephone: 01534 743101
  • Email: [email protected] 
  • Post: L’Horizon Beach Hotel & Spa, La Route de la Baie, St Brelade, Jersey JE3 8EF
• Large print information and confirmation letters are available on request
• Good bus links serve the local town of St Helier
• Taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac
• Route from accessible parking has no steps and is lit

Entrance and reception

• The main hotel entrance has has one step and a ramp
• Entrance from accessible parking has no steps but one door and one automatic door 
• Entrance is lit at all times
• Hearing loop at reception
• Entrance to reception has no steps but a slight incline
• Reception floor is glossed wood and suitable for wheelchairs
• Seating is available in the reception area
• Accessible WC available near the entrance

Bedrooms

• 3 accessible bedrooms available at L'Horizon
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 2 bedrooms have walk in showers
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available in all bedrooms
• Balconies are not accessible by wheelchair, one step over the patio door
• Shower seat is available on request
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Accessible toilet in the spa
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase and lift to 1st and 2nd floor
• Lift via spa to 1st floor

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

• Accessible by wheelchair
• No steps

Terrace

• Accessible by wheelchair via spa reception 
• No steps
• Front garden is wheelchair accessible

Spa and health club

• Spa reception  -  access via steps to spa reception
• Treatment rooms are accessed via a lift
• Our manicure room is situated up on the first floor which is accessible by a lift
• The swimming pool is accessed via spa reception on the ground floor
• The spa pool is accessed via steps so not wheelchair accessible
• The sauna is accessed via steps so not wheelchair accessible
• The steam room is accessed via steps so not wheelchair accessible
• Accessible toilet/shower is available on the ground floor from spa reception
• Relaxation rooms – located on the first floor and accessed via the lift
• The gym is accessed via steps so not wheelchair accessible
• Facilities which are inaccessible with a wheelchair:
  • Poolside sauna and steam room
  • Men’s poolside changing rooms inaccessible by wheelchair as there are steps. However there is a disabled changing room poolside.

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01534 743101