Hotel accessibility

At Rookery Hall Hotel & Spa we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Rookery Hall
• Guests can contact Rookery Hall via:
  • Telephone: 01270 610016
  • Fax: on 08452 800003
  • Email: [email protected]  
  • Post: at Rookery Hall Hotel & Spa, Main Road, Worleston, Nantwich, Cheshire CW5 6DQ
• Large print information and confirmation letters are available on request
• Good bus and train links serve the local towns of Nantwich & Crewe
• The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac
• Route from accessible parking has no steps and is lit
• There is one BP Pulse electric car charging point with two charging points which are payable. Electric car charge point ID: CMU1711

Entrance and reception

• The main hotel entrance has a ramp
• Entrance from accessible parking has no steps but one door and one automatic door 
• Entrance is lit at all times
• Entry alert/bell is available 
• Hearing loop at reception
• Entrance to reception has no steps but a slight incline
• Reception floor is carpeted and suitable for wheelchairs 
• Seating is available in the reception area
• Accessible WC available at the entrance

Bedrooms

• 3 accessible bedrooms available at Rookery Hall Hotel & Spa
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 14 bedrooms have walk in showers 
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Patios are not accessible by wheelchair, one step to patio
• Balconies are not accessible by wheelchair, one step over the patio door
• Elephant feet are available to raise the bed on request

Public areas

• Public toilet with baby change facilities
• Accessible toilet in the spa
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to 1st and 2nd floor
• Lift to all floors

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

• Accessible by wheelchair
• No steps

Gardens

• Accessible by wheelchair
• Front garden is wheelchair accessible
• Small back garden is wheelchair accessible
• Several areas throughout gardens have accessible seating areas

Spa and health club

• Spa reception - access via ramp to spa reception
• Ground floor treatment rooms are accessed via ramp from spa reception
• Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
• The manicure room is accessed via spa reception on the ground floor
• The swimming pool is accessed via spa reception on the ground floor
• A hoist is available. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance.
• The hydrotherapy pool is on the ground floor and accessed via the swimming pool. Please give us prior notice so that trained staff are on hand to assemble the hoist if required and provide assistance 
• Sauna - access on ground floor via swimming pool 
• Crystal steam room - access on ground floor via swimming pool 
• Experience showers  - access on ground floor  via swimming pool
• Relaxation rooms - access on ground floor
• Accessible toilet/shower is available on the ground floor
• Gym is on the first floor and accessed via stairs or a lift 
• Studio is on the first floor and accessed via stairs or a lift

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is weak in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01270 610016 / 0845 072 7533