Hotel accessibility

At Chilston Park Hotel we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Chilston Park Hotel
• Guests can contact Chilston Park Hotel via:
  • Telephone: 01662 859 803
  • Fax: 01622 858 588 
  • Email: [email protected]
  • Post: Chilston Park Hotel, Sandway, Lenham ME17 2BE
• Large print information and confirmation letters are available on request
• Good bus and train links serve the local area of Lenham
• The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac  
• Route from accessible parking has no steps and is lit

Entrance and reception

• The main hotel entrance has four steps or a ramp
• Entrance from accessible parking has four steps or a ramp and one door 
• Entrance is lit at all times
• Entry alert/bell is available 
• Hearing loop at reception
• Entrance to reception has no steps but a slight incline
• Reception floor is carpeted
• Seating is available in the reception area
• Accessible WC available close to the bar area

Bedrooms

• 1 accessible bedroom available at Chilston Park Hotel
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 4 bedrooms have walk in showers with a lip to step over
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available on request
• Patios are not accessible by wheelchair, one step to patio
• Shower seat is available on request
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to 1st and 2nd floor
• Lift available to accessible bedrooms

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

• Accessible by wheelchair
• No steps

Gardens

• Accessible by wheelchair via the main reception
• No steps
• Gravel paths
• Front garden is wheelchair accessible
• Back garden is wheelchair accessible
• Several areas throughout gardens have accessible seating areas

General Accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01662 859 803