Hotel accessibility
At Ettington Park Hotel we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities.
Pre arrival
• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Ettington Park
• Guests can contact Ettington Park via:
• Telephone: 01789 450123
• Fax: 0845 0727454
• Email: [email protected]
• Post: at Ettington Park Hotel, Alderminster, Stratford-upon-Avon, Warwickshire CV37 8BU
• Large print information and confirmation letters are available on request
• Good bus and train links serve the local town of Stratford-upon-Avon
• The hotel is able to arrange collection from the main line rail and bus stations via local taxi services and accessible taxis are widely available
• Directions to the hotel can be found by clicking here
Parking
• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac
• Route from accessible parking to the rear of the hotel has no steps and is lit, route from accessible parking to the front of the hotel has steps and a ramp
Entrance and reception
• The main hotel entrance has two sets of steps, one with two steps and one with one step, a ramp is available
• Entrance is lit at all times
• Reception floor is carpet and suitable for wheelchairs
• Seating is available in the reception area
Bedrooms
• 2 accessible bedrooms available at Ettington Park
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 2 bedrooms have a wet room walk in shower with no lip
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available in bedrooms
• Patios are accessible by wheelchair
• Shower seat is available on request
• DeafGard alarm is available on request
Public areas
• Public toilet with baby change facilities
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to 1st and 2nd floor
Dining
• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room
Restaurant
• Accessible by wheelchair
• No steps
The Long Gallery
• The Long Gallery is on the first floor and isn’t wheelchair accessible however we do have a stair climber available
• Gardens and grounds
• Accessible by wheelchair
• No steps
• Gravel paths
Leisure facilities
• The swimming pool is accessed via the outdoor courtyard
• A hoist is available. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance
• The sauna - access on ground floor via swimming pool
• The steam room - access on ground floor via swimming pool
• Accessible toilet/shower is available on the ground floor in the main hotel
• Facilities which are inaccessible with a wheelchair:
• Pool side sauna - we do not recommend this for wheelchair users as the passageway by the pool which accesses the sauna is rather narrow.
• Poolside steam room - we do not recommend this for wheelchair users as the passageway by the pool which accesses the steam room is rather narrow.
General accessibility
• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is weak in the area
• The fire alarm system is bells, sirens and flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival
• We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01789 450123
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