Hotel accessibility

At Rhinefield House Hotel we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Rhinefield House
• Guests can contact Rhinefield House via:
  • Telephone: 01590 622922
  • Email: [email protected]  
  • Post: at Rhinefield House Hotel, Rhinefield Road, Brockenhurst, Hampshire SO42 7QB
• Good bus and train links serve the local town of Brockenhurst
• The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac 
• Route from accessible parking has no steps and is lit

Entrance and reception

• The main hotel entrance has two steps initially and then a further step at the main door, the alternative entrance has no step or ramp
• Entrance from accessible parking has no steps and one automatic door 
• Entrance is lit at all times
• Entry alert/bell is available 
• Hearing loop at reception
• Reception floor is carpeted and suitable for wheelchairs
• Seating is available in the reception area
• Accessible WC available at the entrance

Bedrooms

• 1 accessible bedroom available at Rhinefield House
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• 1 bedroom has a wet room walk in shower with no lip
• 15 bedrooms have a walk in shower therefore there is a small lip to step over
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available in bedrooms
• Patios are accessible by wheelchair
• Shower seat is available in the accessible bedroom
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps via two lifts
• Corridors are lit at all times
• Staircase to ground and first floor
• Lift to ground floor in the new wing 
• The journey to the accessible room entails a 105 metre walk, which necessitates taking three accessible lifts, the room is located within the new wing of the hotel with floor to ceiling windows overlooking the forest

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurants

• Accessible by wheelchair
• No steps from Reception
• For the Armada Restaurant: for breakfast and dinner: The distance from reception is 30 metres, so 135 metres from the accessible room.
• For The Grill: the distance from the accessible room is 75 metres

Gardens and grounds

• Accessible by wheelchair via the main entrance and then round the side of the house or via The Grill, please speak to a member of our team for more information 
• Some paths have steps 
• Gravel paths
• Front garden is wheelchair accessible
• Gardens are wheelchair accessible
• Several areas throughout gardens have accessible seating areas

Leisure Facilities

• Leisure reception  -  access either via steps through the hotel or via the main entrance and then round the side of the hotel, please speak to a member of our team for more information
• Ground floor treatment rooms are accessed via a ramp from reception
• Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance
• The swimming pool is accessed via the leisure reception on the ground floor, or through a narrow external back entrance
• A pool hoist is available. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance.
• The spa pool is on the ground floor and accessed via the swimming pool. Please give us prior notice so that trained staff are on hand to assemble the hoist if required and provide assistance
• Sauna - access on ground floor via swimming pool
• Steam - access on ground floor via swimming pool
• Accessible toilet/shower is available on the ground floor
• Gym  - access on the ground floor
• Facilities which are inaccessible with a wheelchair: all wet facilities unless able to pass through a narrow corridor.

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is weak/medium in the area
• The fire alarm system is bells, sirens and flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01590 622922