Hotel accessibility

At Stanbrook Abbey Hotel we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. The hotel does have 2 lifts which access all floors.

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Stanbrook Abbey
• Guests can contact Stanbrook Abbey via:
  • Telephone: 01905 832940
  • Email: [email protected]  
  • Post: Jennet Tree Lane, Callow End, Worcester, WR2 4TY 
• Large print information and confirmation letters are available on request
• Good bus and train links serve the local town of Malvern and Worcester 
• The hotel is able to arrange collection from the main line rail and bus stations via local taxi services and accessible taxis are widely available
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is gravel and tarmac 
• Route from accessible parking to the hotel entrance has no steps and is lit 

Entrance and reception

• The main hotel entrance has sliding doors and no steps
• Entrance is lit at all times
• Hearing loop at reception
• Entrance to reception desk has two steps
• Reception floor is tiled and suitable for wheelchairs
• Seating is available in the reception area
• Wheelchair knee desk is available at reception located opposite the lift
• Accessible WC available in the cloister beyond reception

Bedrooms

• 3 accessible bedrooms available at Stanbrook Abbey Hotel
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• All bedrooms have walk in showers
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Patios are accessible by wheelchair
• DeafGard alarm is available on request

Public areas

• 4 public toilet with baby change facilities
• 3 accessible toilets on the ground floor located off the cloisters
• Bar, lounge and conference rooms are accessible by wheelchair
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Lifts to all floors
• Staircase to 3rd floor in one wing

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room

Restaurant

• Our Refectory Restaurant is accessible by wheelchair, please ask a member of staff for assistance 

Gardens and grounds

• Accessible by wheelchair via the main entrance 
• Steps are in some areas, but wheelchair access is available to most areas
• Gravel, slabbed and wood chip pathways
• Front garden is wheelchair accessible
• The Garth and Lavender Garden is wheelchair accessible with ramps
• Several areas throughout grounds have accessible seating areas
• Willow Lake is not wheelchair accessible due to wood chippings and grass 

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel and this includes E-cigs
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells, sirens and flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01905 832940