Hotel accessibility

At St Pierre Park Hotel, Spa & Golf Resort we treat our guests as individuals and therefore we have a range of facilities catering for people of all abilities. 

Pre arrival

• Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of St Pierre
• Guests can contact St Pierre via:
  • Telephone: 01481 728282
  • Fax: 01481 712041
  • Email: [email protected]  
  • Post: at St Pierre Park Hotel, Spa & Golf Resort, Rohais, St Peter Port, GY1 1FD
• Large print information and confirmation letters are available on request
• Good bus links serve the island
• The hotel is able to arrange collection from the airport and ferry terminal and a limited number of accessible taxis service the island
• Directions to the hotel can be found by clicking here

Parking

• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park spaces are marked
• Car park surface is tarmac
• Route from accessible parking has no steps and low level lighting

Entrance and reception

• The main hotel entrance has one step or a ramp
• Entrance from accessible parking has one step or a ramp and two sets of manual doors
• Entrance is lit at all times
• Entry alert/bell is available 
• Hearing loop at reception
• Entrance to reception has no steps but a slight incline and is level
• Reception floor is carpeted and tiled and suitable for wheelchairs
• Seating is available in the reception area
• Accessible WC available at the entrance

Bedrooms

• One Classic bedroom available at St Pierre Park Hotel & Spa 
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are en-suite with grab bars installed by the bath 
• 4 bedrooms have walk in showers, 1 Executive bedroom and 3 Suites each have a small step up
• Laundry and dry cleaning services are available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are in all bedrooms
• Patios are not accessible by wheelchair, one step to patio
• Balconies are not accessible by wheelchair, one step over the patio door
• Shower seat is available on request
• DeafGard alarm is available on request

Public areas

• Public toilet with baby change facilities
• Accessible toilet in the spa
• Bar, lounge and conference rooms are accessible by wheelchair, this does exclude the Victor Hugo Suite. However alternative access is available when accompanied by a member of the team
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to all floors
• Lift to 1st floor

Dining

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
• 24h in room dining is available should you wish to eat from the comfort of your room (reduced menu from 11pm – 6:30am (11pm-7am on weekends))

Restaurant

• Our main restaurant is accessible by wheelchair, the Pavilion restaurant isn’t. However once our new spa and health club development work is complete there will be via a lift from the reception
• No steps

Gardens

• Accessible by wheelchair
• No steps
• Gravel paths, grass, concrete slabs
• Several areas throughout gardens have accessible seating areas

Spa and health club

• Spa reception  -  access via lift to spa reception
• Ground floor treatment rooms are on the same level as spa reception
• Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance 
• Our manicure room is accessed via spa reception on the ground floor
• The swimming pool is accessed via spa reception on the ground floor
• A hoist is available. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance. 
• The external hot tub is on the ground floor and accessed via the pool hall or sun deck. Please give us prior notice so that trained staff are on hand to assemble the hoist if required and provide assistance
• Hydrotherapy sauna - access on ground floor via swimming pool
• Hydrotherapy steam - access on ground floor via swimming pool
• Experience showers  - access on ground floor  via swimming pool
• Relaxation room -  access on ground floor
• Accessible toilet/shower is available on the ground floor
• Gym  - access on the ground floor
• Studio  - access via several stairs which are inaccessible to wheelchairs and challenging for guests who struggle with stairs 
• Facilities which are inaccessible with a wheelchair:
  • Pool side sauna 
  • Poolside steam room
  • Studio

Hair salon

• Styling chairs can be removed
• We have a portable hood hair dryer that can be adjusted
• Hair wash basins are fixed with low seating and may be a challenge for those who struggle with standing from a low seated position

Golf facilities

• The pro shop is located on one level with a ramp
• The golf course uses the natural topography of the land which includes extremely steep inclines or areas that are accessible by steep steps only
• There are no paved walkways 
• Holes are accessed over grass
• Some tee boxes are accessed by steps
• The driving range is accessed via a steep hill

General accessibility

• Staff are on hand to assist 24 hours a day
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation needed)
• Assistance dogs accepted with prior notice
• In accordance with legislation smoking is not permitted in the hotel
• Mobile phone signal with most providers is strong in the area
• The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given with evacuation if necessary
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

Future plans

• Low level reception desk
• Accessible guest bedrooms

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01481 728282